Zoomie Room Pup Shop may update this Shipping & Returns Policy from time to time. Any updates will be posted on our website and will apply as permitted by applicable law. We encourage customers to review this policy before placing an order.
Zoomie Room Pup Shop currently ships within the United States only. However, due to restrictions from our third-party suppliers, we are unable to ship to the following locations:
Alaska
American Samoa
Guam
Hawaii
Northern Mariana Islands
Puerto Rico
U.S. Virgin Islands
Military addresses with AA (Armed Forces Americas) postal designations
Military addresses with AE (Armed Forces Europe) postal designations
Military addresses with AP (Armed Forces Pacific) postal designations
Additional shipping restrictions may apply to certain products or suppliers, including limitations on delivery to P.O. boxes.
Orders with restricted shipping destinations should be prevented from proceeding through checkout. If an order is accepted that we cannot fulfill due to shipping restrictions, we will notify you and issue a refund for the affected items, including applicable shipping charges.
Shipping availability and restrictions may change as our suppliers and delivery options change. Any updates will be reflected in this policy.
Once your order has shipped, Zoomie Room Pup Shop will provide tracking information when it becomes available.
You can use the tracking number to follow your package’s progress. Please allow some time for tracking information to appear or update after shipment.
We will keep you informed of important shipping updates and assist you if you have questions or concerns about your delivery.
Delivery times may vary depending on the destination, shipping carrier, and other circumstances. We will provide shipping estimates when available and make reasonable efforts to keep you informed of significant delays. If your package appears delayed or the tracking information stops updating, please contact us through our Contact Us page.
Please make sure your shipping address is complete and accurate when placing an order.
If you notice an incorrect address after placing your order, contact Zoomie Room Pup Shop as soon as possible through our Contact Us page. We will do our best to request an update, but changes cannot be guaranteed once an order has entered processing or shipped.
If a package is held for pickup, delivery is attempted unsuccessfully, or the carrier reports an address or delivery issue, please follow the carrier’s instructions and contact us for assistance.
If a package is returned to the sender or cannot be delivered, we will review the circumstances and work with the shipping carrier or supplier to determine the available next steps. Any refund, replacement, or additional shipping arrangements will be handled in accordance with applicable law.
Please contact Zoomie Room Pup Shop within 10 days of the delivery date to report issues with delivered items, including items that arrive damaged, defective, incorrect, or incomplete.
If your package has not arrived, appears lost, or experiences a significant shipping delay, please contact us as soon as possible. These situations may require an investigation with the shipping carrier or supplier and are not subject to the 10-day reporting timeframe for delivered-item issues.
Please include your order number and any relevant photos, videos, or tracking information to help us review the issue. If you cannot provide a particular type of evidence, please let us know so we can discuss the available options.
We will keep you informed as we investigate and determine the appropriate next steps. The 10-day reporting timeframe does not limit any rights or remedies that cannot legally be excluded.
If you wish to cancel an order, please contact Zoomie Room Pup Shop as soon as possible through our Contact Us page.
Cancellation requests are subject to the order's processing and shipping status. We will do our best to cancel an order before it ships, but cancellation cannot be guaranteed once processing has begun or the order has been shipped.
If we cannot ship your order within the promised timeframe, we will provide the notices, options to consent to a delay or cancel, and refunds required by applicable law.
In some cases, we may be unable to fulfill an order due to product availability or other unforeseen circumstances. If this happens, we will notify you as soon as possible.
If we cannot fulfill your order, we will cancel it and issue a refund for the affected order or items, as applicable. If an order cannot be shipped within the promised timeframe, we will provide the required notices and cancellation options in accordance with applicable law.
If your order arrives damaged or broken, please contact Zoomie Room Pup Shop within 10 days of delivery. Include your order number and, if available, clear photos or videos showing the damage, along with photos of the packaging and shipping label.
Please keep the item and its packaging, and do not send anything back until we provide instructions.
We will review the information and work with our supplier or shipping carrier as needed to determine the appropriate resolution. Depending on the circumstances, this may include a replacement, a refund, or a return. If a return is required, we will provide instructions and explain any applicable return shipping arrangements before you send the item back.
We will keep you informed as your claim is reviewed. Refunds, replacements, and other remedies will be handled in accordance with applicable law.
Zoomie Room Pup Shop does not accept returns for change of mind. This includes situations where you no longer want an item, ordered the wrong product or size, or decide the item is not suitable for your needs.
Please review product descriptions, images, sizing information, and other product details carefully before placing your order.
This policy does not apply to items that arrive damaged, defective, incorrect, or incomplete. Please refer to the relevant sections of this policy for help with those issues. Nothing in this policy limits any rights or remedies that cannot legally be excluded.
If you receive an item that is different from what you ordered, or your order is missing an item or part, please contact Zoomie Room Pup Shop within 10 days of delivery.
Please include your order number and, if available, clear photos of the item received, the packaging, and the shipping label. For missing parts or items, please describe what is missing. If you cannot provide photos or other requested evidence, please let us know.
Please do not return any items until we provide instructions. We will review the information and work with our supplier as needed to determine an appropriate resolution, which may include sending the correct item or missing part, providing a replacement, or issuing a refund.
We will keep you informed throughout the review process. Refunds, replacements, and other remedies will be handled in accordance with applicable law.
If your tracking information shows that your package was delivered but you have not received it, please contact Zoomie Room Pup Shop as soon as possible.
Before contacting us, please check around your delivery location, ask household members or neighbors, and check with your building management if applicable. You may also review the tracking details for delivery notes or a delivery photo, if available.
Please provide your order number and any relevant tracking information. We will review the shipment details and investigate with the shipping carrier or supplier as appropriate.
We will keep you informed during the investigation and explain the available next steps once we have more information. We will address the issue in accordance with the investigation findings and applicable law.
If your order is significantly delayed, tracking information has stopped updating, or your package appears to be lost or undelivered, please contact Zoomie Room Pup Shop with your order number and tracking information.
We will review the shipment status and work with the shipping carrier or supplier as appropriate to investigate the issue. We will keep you updated on the progress of the investigation and explain the available next steps.
If we cannot ship your order within the applicable promised timeframe, we will provide any required delay notices, cancellation options, and refunds in accordance with applicable law.
The outcome of a shipping investigation will depend on the circumstances and available information. We will work with you to address the issue fairly and in accordance with applicable law. An investigation will not limit any rights or remedies that cannot legally be excluded.
Refunds and replacements will be reviewed based on the circumstances of each case, the information provided, and the results of any necessary investigation, subject to applicable law.
Refunds will be issued to the original payment method when possible. Processing times may vary depending on your bank or payment provider. Any refund required by law will be issued within the applicable timeframe.
If a replacement is approved, availability and delivery time will depend on product stock and shipping arrangements. If a replacement is unavailable, we will contact you to discuss the available options.
We will communicate the outcome of your claim and any next steps.
If you have questions about this Shipping & Returns Policy or need help with an order, please contact Zoomie Room Pup Shop through our Contact Us page.
Please include your order number and a description of your question or concern so we can assist you as efficiently as possible.
Thank you for choosing Zoomie Room Pup Shop! We appreciate your business and the opportunity to help you and your pup.
🐾 Last updated on October 30, 2026
